Terms and Conditions

1. Agreement to Terms

By accessing, using, or creating an account on this website (the "Site"), operated by Home Solutions Depot Plus ("we", "our", "us"), you agree to comply with and be bound by these Terms & Conditions ("Terms"). If you do not agree, please discontinue use of the Site.

By continuing to use the Site after revisions are posted, you acknowledge and accept such updates. We reserve the right to deny, restrict, or terminate access to the Site at any time without prior notice for maintenance, policy violations, or business reasons.

2. Scope & Future Updates

These Terms govern:

• Product browsing (initial phase of the website), and
• Future online transactions when purchasing becomes available.

We may revise these Terms at any time. Updated versions take effect once posted on the Site. Any material changes will include an updated "Last Updated" date, and continued use after such posting constitutes acceptance. We reserve the right to modify or discontinue any aspect of the Site or services without liability.

3. Definitions

• "User", "You" - Any person visiting or using the Site.
• "Account" - Profile registered for future purchasing and tracking.
• "Order" - A submitted request to buy products once commerce features are enabled.
• "Product" - Any item listed on the Site.
• "Transaction" - Any purchase, inquiry, or communication related to such products.
• "Business Days" - Mondays to Fridays excluding public holidays.

All definitions apply equally to singular and plural forms.

4. Eligibility & Acceptable Use

To use the Site, you must:

• Be at least 18 years old and legally capable of entering binding agreements.
• Refrain from using the Site for fraudulent, harmful, or unlawful activities.

If you are under 18 years old, you must obtain consent from a parent or legal guardian before using the Site.

We may monitor activity and report suspicious or unlawful conduct to the appropriate authorities.

5. Product Display & Accuracy

We strive to ensure product descriptions, images, and pricing are accurate. However:

• Some color or size variations may occur due to screen settings.
• Product availability and pricing may change without prior notice.
• In the event of a discrepancy between the online description and the actual product received, the latter shall prevail. You may request replacement or refund in accordance with the Philippine Consumer Act (RA 7394).
• We do not warrant that all pricing, descriptions, or availability will be error-free and reserve the right to correct such errors even after an order has been placed or confirmed.

6. Account Registration & Security

• You agree to provide accurate information and keep it updated.
• You are solely responsible for maintaining confidentiality of your login credentials.
• We may suspend or terminate accounts suspected of fraud, abuse, or breach of these Terms.
• High-risk activities may require OTP, ID verification, or email/phone validation.

All personal information is processed in accordance with our Privacy Policy and the Data Privacy Act (RA 10173). You may request account deletion subject to verification. Accounts inactive for more than 12 months may be terminated without prior notice.

7. Returns, Refunds & Warranty

Once selling becomes active, a formal Returns and Refund Policy will be posted, aligned with the Philippine Consumer Act (RA 7394). This will include product warranty coverage, defective item handling, and refund procedures.

Customers shall have the right to return or request replacement for defective, wrong, or damaged products within seven (7) days of receipt, as provided by DTI and RA 7394. Consumable, customized, or clearance items are not eligible for return or refund unless defective. Returned products must be unused, in original packaging, and with complete accessories.

8. Disclaimer of Warranties

Except where expressly provided: The Site and its contents are provided "as is" and "as available." We disclaim all implied warranties to the maximum extent permitted by law. Except as required by applicable law, including statutory product warranties under RA 7394. We do not guarantee that the Site will be uninterrupted, timely, secure, or error-free.

9. Limitation of Liability

To the fullest extent permitted by law: We are not liable for indirect, incidental, or consequential damages. Our total liability for any claim will not exceed the total amount you paid within the past 12 months. Nothing in these Terms shall limit liability for gross negligence, fraud, or willful misconduct.

10. Indemnity

You agree to indemnify and hold Home Solutions Depot Plus harmless against any claims, damages, or legal costs arising from misuse of the Site, breach of these Terms, fraudulent activity, or violations of law. This indemnity obligation shall survive the termination or expiration of your account or use of the Site and shall apply subject to applicable laws and regulations.

11. Intellectual Property Rights

All content (logos, text, images, graphics, layouts, and software) on the Site is owned by or licensed to Home Solutions Depot Plus. Reproduction, distribution, or modification without permission is strictly prohibited. Unauthorized use may result in civil and criminal prosecution under the Intellectual Property Code (RA 8293). Exceptions apply for fair use or rights granted under law.

12. Privacy & Data Protection

• Personal data is collected and processed in accordance with our Privacy Policy and the Data Privacy Act (RA 10173).
• We implement reasonable security and organizational safeguards to prevent unauthorized access.
• In case of a serious data breach, we will notify affected parties and the National Privacy Commission as required by law.

You may withdraw consent at any time by written notice or through your account settings, subject to legal retention requirements. Our designated Data Protection Officer (DPO) may be contacted via customerservice@homesolutions.com.ph. We may use anonymized or aggregated data for analytics and service improvement.

13. Electronic Transactions

By using the Site, you consent to electronic records, contracts, and signatures under the Electronic Commerce Act of the Philippines (RA 8792). Submission of electronic forms or orders constitutes a binding agreement. Electronic acknowledgments and transaction logs shall be considered valid and conclusive evidence of communications and orders.

14. Fraud Prevention & Abuse Control

• Strict identity and payment verification (OTP, email/phone validation, ID submission for suspicious transactions).
• Immediate suspension or cancellation of fraudulent orders or accounts.
• Legal action (civil and/or criminal) and cooperation with law enforcement for fraud, chargeback abuse, data theft, or system manipulation.

All identity verification activities shall comply with the Data Privacy Act (RA 10173). We may blacklist devices, IP addresses, or accounts associated with repeated fraudulent or abusive behavior.

15. Prohibited Acts

• Create fake accounts or impersonate others.
• Manipulate pricing, reviews, or product data.
• Attempt to hack, exploit, or bypass any system or security feature.
• Engage in chargeback fraud or malicious cancellations.

Violations may result in suspension, account termination, forfeiture of pending orders or credits, and referral to law enforcement authorities.

16. Third-Party Links & Services

Any third-party link, courier service, or payment processor is independent. We are not responsible for their content, performance, or policies. Third-party terms and privacy policies apply separately, and you are encouraged to review them before using such services. We are not liable for any loss, delay, or damage resulting from third-party errors, failures, or outages.

17. Force Majeure

We are not liable for failure or delay caused by events beyond reasonable control (e.g., natural disasters, war, cyber-attacks, government restrictions). Examples include pandemics, lockdowns, supply chain disruptions, power outages, or telecommunications failures. Our obligations shall be suspended, not terminated, during the duration of such events.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of the Philippines. You agree to the exclusive jurisdiction of courts located in or nearest to General Santos City for any dispute. Before filing any formal legal action, both parties agree to attempt amicable settlement or mediation pursuant to the Alternative Dispute Resolution Act of 2004 (RA 9285). You agree to first contact our Customer Service for resolution before resorting to legal proceedings.

19. Severability

If any provision of these Terms is deemed invalid, the remaining provisions will continue to be enforceable.

20. Entire Agreement

These Terms, along with the Privacy Policy and any posted policies, constitute the entire agreement between you and Home Solutions Depot Plus.

21. Contact Information

For any questions or concerns regarding these Terms:

• Email: customerservice@homesolutions.com.ph
• Phone: 0998 - 574 - 1727

Please use these channels for concerns regarding orders, privacy requests, or dispute resolution inquiries.