1. Overview
At Home Solutions Depot Plus, we strive to ensure customer satisfaction with every purchase. This Return Policy outlines the conditions and procedures for returning products purchased through our website or physical stores.
2. Return Eligibility
Products may be returned within seven (7) days from receipt, provided:
- The item is unused, in its original packaging, and in resalable condition
- All accessories, manuals, and documentation are included
- Proof of purchase (receipt or order confirmation) is presented
- The return is due to a defect, wrong item, or damage upon delivery
3. Non-Returnable Items
The following items are not eligible for return unless defective:
- Consumable products (paint, chemicals, adhesives) once opened
- Custom-cut or made-to-order items
- Clearance or final sale items
- Installed or assembled products
- Items damaged due to misuse or improper handling
4. Return Process
To initiate a return:
- Contact our Customer Service at customerservice@homesolutions.com.ph or call 0998 - 574 - 1727
- Provide your order number and reason for return
- Wait for approval and return instructions from our team
- Bring or ship the item to the designated return location
Returns will be inspected upon receipt. Approved returns will be processed within seven (7) business days.
5. Refund Options
Upon approval of your return, you may choose:
- Store credit for future purchases
- Replacement with the same or equivalent item
- Refund to the original payment method (processing time may vary by bank)
Refunds to credit/debit cards may take one to two billing cycles to appear, depending on your bank.
6. Defective or Damaged Products
If you receive a defective or damaged product:
- Notify us within seven (7) days of delivery
- Provide photos or video documentation of the damage
- We will arrange for replacement or refund at no additional cost to you
Shipping costs for defective or wrong items will be covered by Home Solutions Depot Plus.
7. Warranty Claims
Products covered by manufacturer warranty should be claimed directly with the manufacturer or through our Customer Service. Warranty periods and coverage vary by product.
Our team can assist in facilitating warranty claims for items purchased through our store.
8. Contact Us
For return inquiries or assistance:
- Email: customerservice@homesolutions.com.ph
- Phone: 0998 - 574 - 1727
- Visit any of our branch locations during business hours
We are committed to resolving your concerns promptly and fairly in accordance with the Philippine Consumer Act (RA 7394) and DTI regulations.