Online Sales Associate

The Online Sales Associate is responsible for generating sales, assisting customers, and managing online inquiries across Facebook Marketplace, Online Community, Messenger, Shopee, Lazada, TikTok Shop, and the company website. The role focuses on converting inquiries into sales, providing product recommendations, and delivering an excellent customer experience.

• Promote and sell products across all online platforms

• Recommend products based on customer needs and requirements

• Convert inquiries, quotations, and leads into completed sales

• Assist customers with product selection, pricing, promotions, and order placement

• Prepare and send quotations to customers

• Monitor and update product knowledge listings, pricing, inventory and promotions

• Maintain accurate sales records and customer information

• Upsell and cross-sell related products to increase order value

• Meet daily, weekly, and monthly sales targets

• Provide accurate information about products, pricing, promotions, and availability

• Follow up on customer inquiries and pending orders

• Coordinate with the warehouse and delivery team regarding order fulfillment

• Prepare product for invoicing

✔ Excellent communication and interpersonal skills

✔ Strong sales and negotiation skills

✔ Customer-focused and results-oriented

✔ Basic computer and internet proficiency

✔ Familiarity with Facebook Marketplace, Shopee, Lazada, TikTok Shop, and e-commerce platforms

✔ Ability to multitask and manage multiple customer conversations

✔ Strong attention to detail and organizational skills

✔ Previous sales or e-commerce experience is an advantage